Refund & Return Policy

At gamixa.pk, we provide digital gaming top-up services. Since all our products are digital and delivered electronically, they are generally non-returnable. However, we fully stand behind our service quality and will issue a refund if a top-up fails or is not delivered to your account.

You are eligible to request a refund in the following situations:

• Top-up not delivered: Your payment was successful but the in-game currency, diamonds, UC, or credits were not added to your account within 24 hours.
• Technical failure: A verified technical error on our platform prevented the top-up from being processed or delivered.
• Duplicate charge: You were charged more than once for the same order due to a payment gateway error.
• Service unavailable: The game or top-up service was unavailable on our platform at the time of purchase and we were unable to fulfill the order.

Refunds will not be issued in the following cases:

• Top-up successfully delivered: Once the in-game currency has been credited to your account, the transaction is final and no refund can be processed.
• Wrong Player ID entered by customer: If you entered an incorrect Player ID, Game UID, or Server ID, Gamixa is not responsible. Please double-check your details before ordering.
• Change of mind: Refunds are not available simply because you changed your mind after a successful top-up delivery.
• Account banned by game publisher: If your game account gets banned by the publisher after a successful top-up, Gamixa is not liable for any refund.
• Purchased wrong top-up amount: If you accidentally ordered the wrong denomination (e.g., 100 UC instead of 300 UC) and it was delivered successfully, no refund applies.
• Delays caused by the game server: Some games may take time to credit top-ups due to server maintenance or delays on the game publisher’s side. This is outside Gamixa’s control.

Here’s a quick reference to help you understand refund eligibility:

If you believe you are eligible for a refund, follow these simple steps:

Once your refund is approved by our team, here are the expected timelines:

• JazzCash / Easypaisa: Refund processed within 1–3 business days.
• Credit / Debit Card: Refund may take 3–7 business days depending on your bank.
• Bank Transfer: Refund processed within 3–5 business days.

It is the customer’s responsibility to enter the correct Player ID, Game UID, and Server ID before completing an order. Gamixa processes top-ups based entirely on the information you provide.

• If a top-up is delivered to the wrong account due to an incorrect Player ID entered by the customer, Gamixa cannot reverse or recover it.
• No refund will be issued in this case as the service was successfully delivered based on the provided details.
• Always double-check your Player ID and Server ID inside the game before placing an order.

If you accidentally placed the same order twice and both were charged, please contact us immediately:

• Report the duplicate order within 24 hours of the transaction.
• Provide both Order IDs and payment receipts to help us identify the duplicate.
• If both top-ups were already delivered to your account, only one may be eligible for a refund.
• If the duplicate order was not yet delivered, we will cancel it and issue a full refund.

For any refund requests, order issues, or questions about this policy, our support team is ready to help: